Community Management - Content Krush

June 4, 2025091

Turn customers into community members — how community transformed the Gymshark experience

My transformation from serving customers to nurturing a community didn't happen overnight. It started with a crisis. Gymshark’s infamous Black Friday

July 22, 202401015

The Best Forum Software for Creating an Online Community in 2024

Forums provide the opportunity to build an online community that allows your audience to connect in a place where they know their interests are shared

July 22, 20240409

Pros and Cons of Community Management

Over the last few weeks, I‘ve been writing extensively about community management, what it is, and why it’s essential. If, after reading my posts and

July 15, 20240385

Community Management vs Social Media Management: What’s the Difference?

In the age of social media, most brand communities exist mainly online via social media platforms like Reddit, TikTok, Facebook, or X. So, when you th

July 15, 20240463

7 Community Management Examples To Learn From

Community management helps you build trust, loyalty, and connection with your audience. It’s also how you make sure your audience gets the most out of

July 15, 20240330

In-House vs. Outsourced Community Management: What You Need to Know

As of 2024, 86% of social media marketers say building an active and engaging online community is critical to a successful social media strategy. If y

July 13, 20240416

8 Challenges of Scaling Community Management (and How Pros Solve Them)

You lost that lovin’ feelin’. Fun to hear on the oldies station. Not so fun to hear from your community members. But that’s the double-edged sword of

July 12, 20240635

6 Types of Community Management (+ Tips from the Experts Who Manage Them)

Jenny Sowyrda, manager of community strategy and operations at HubSpot, shared a great analogy with me about community management: “As the community m

July 12, 20240424

Community Management Metrics That Actually Help [Expert Interviews]

They say if you can measure it, you can manage it. So how do you measure a community? That’s not a rhetorical question. If you want to manage a thrivi

July 12, 20240406

12 Community Management Best Practices to Attract Your Biggest Advocates [From the Experts]

If you’re trying to start or grow a community around your brand, these community management best practices might just do the trick. Good community man

July 12, 20240384

7 Community Management Tools the Pros Actually Use [Expert Recommendations]

Having a hard time finding clear info on community management tools? I’m not even a little surprised. “Community management” covers a wide range of jo

July 12, 20240481

Building a Community Management Strategy That Actually Creates Connection

The concept of managing communities may seem straightforward. But a community management strategy is what separates the ‘omg I love them!’ brands from

July 12, 20240338

Community Management Challenges and How to Overcome Them [Expert Tips]

A few years ago, I had to manage a Facebook community for a TV station I was working for as a digital journalist. It was a completely new experience,

July 11, 20240386

Four Differentiated Marketing Tactics Using Community and Audience

Kieran and I conducted an experiment with ChatGPT to brainstorm an unconventional marketing plan. Here are four intriguing approaches it suggested usi